Guest QR app

A single digital service for purchases and services during a stay

Task

bring scattered purchases and services together

Guests used the cafe, the canteen and other resort services, but the points of sale were disconnected. Staff had to ask for the room number by hand and pass purchase details on to the administration.

This caused errors, delays and trouble working out the total bill. Guests also had no single storefront for goods and services. They might not remember their cottage number needed to charge a purchase to the booking, and paying on the spot was inconvenient too.

Solution

an app built around a personal QR code

We built an app around a personal QR code. Nothing to download: the guest opens the web app on a smartphone and can save a shortcut to the home screen.

With the app a guest can:

browse the resort's goods and services;
place orders during the stay;
show a personal QR code at the cafe, the canteen and other points of sale;
have purchases linked to the booking automatically;
review spending history;
use personal offers.

The administration gets a detailed report on sales, services, points of service and every stay. The same system serves staff, with internal discounts taken into account.